Got a question, a correction or a complaint about a casino? Email us.
One address for everything. We read every message and normally reply within 2 to 3 working days.
What to write to us about
| Topic | Please include |
|---|---|
| Correction or out-of-date info | The page link and what is wrong |
| Complaint about a casino | Casino name, your username, dates, amounts and what support told you |
| Partnerships and advertising | Your brand, licence and what you are proposing |
| Press and media | Your outlet, the question and your deadline |
| Writing for us | Your experience and two writing samples |
| Privacy and data requests | What you want us to access, correct or delete |
| Bug or broken tool | The page, your browser and what happened |
Problem with a casino?
Contact the casino’s own support first and get the answer in writing. If they will not sort it out, send us the details. We cannot force any casino to do anything, but we do raise cases with the operators we work with, and a pattern of complaints affects the casino’s score and can get it removed from our site.
What we cannot help with
CasinoDrop is an information site. We are not a casino and we are not connected to the operators we review. That means we cannot:
- See, open, unlock or close your casino account
- Pay out winnings, process withdrawals or refund deposits
- Hand out bonuses, free spins or promo codes
- Complete your KYC or identity checks
- Give legal, tax or financial advice, or tell you what to bet on
Please do not send us passwords, card numbers, seed phrases or copies of your ID. We will never ask for them.
Need help with gambling?
We are not a support service. If gambling is causing you harm, please talk to people who are trained for it. Help is free and confidential: BeGambleAware, GamCare, Gambling Therapy, or GamStop to self-exclude from UK sites.